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Terms of Use - Lean Queen Collective™

Terms of Use - Lean Queen Collective™

Last Updated: 4th December 2025

By checking the box next to these Terms of Use and clicking the “Purchase,” “Subscribe,” or “Buy” button, you (“Client,” “you”) agree you are entering into a legally binding agreement (this “Agreement”) with WTM Wellness Ltd, 20 Wenlock Road, London, N1 7GU, United Kingdom (“Company,” “we,” “us”) for access to Lean Queen Collective™ (the “Program”). If you do not agree, do not purchase, access, or use the Program.

1) Program; Delivery; Access

1.1 Program Description. Lean Queen Collective™ is a monthly subscription for women that provides (a) monthly recipes and nutrition resources and (b) one group call per month, plus community access and other digital materials described on the sales page.

1.2 Live Component & Recordings. Group calls may be recorded. By attending, you consent to audio/video recording and grant us a worldwide, royalty-free licence to use, edit, reproduce and distribute recordings for Program delivery and future cohorts. You may keep your camera/mic off.

1.3 Eligibility. You must be 18+ and purchasing for your personal, non-commercial use.

1.4 Access Window. Your access continues while your subscription is active and paid. We may migrate platforms/technology and will use reasonable efforts to maintain access; uninterrupted or perpetual access is not guaranteed.

2) Pricing; Billing; Renewal; Cancellations

2.1 Price & Currencies. The current monthly price is:

  • US $27 / month

  • £19 / month

  • €23 / month

  • A$39 / month

  • C$37 / month

Prices may be shown/charged in different currencies at checkout (your bank/processor may apply exchange or conversion fees). We may change pricing at any time on a prospective basis. Where required by law, we’ll notify you in advance; continued use after the effective date constitutes acceptance.

2.2 Billing & Auto-Renewal. You authorise us and our payment processors (e.g., Stripe/PayPal/Kajabi Commerce) to charge the subscription fee monthly in advance to the payment method on file until you cancel. Your billing time is shown at checkout/receipt and in your account.

2.3 Cancellation (Portal). You may cancel in your account portal at any time before your next billing time. Cancellation takes effect at the end of your current paid month; you will retain access until then. No refunds or credits for partial months, unused content, or missed calls.

2.4 Cancellation (Email fallback). If you cannot access the portal, you may email [email protected] to request cancellation. Your email must be received at least two (2) business days before your next billing time (business days in England, excluding UK public holidays, by 17:00 UK time). We are not responsible for spam filters or transmission failures; portal cancellation is strongly recommended.

2.5 Failed Payments; Account Holds. If a charge is declined, we may retry and/or suspend access until payment is successful. If not resolved within 7 days, we may cancel your subscription; you remain responsible for any amounts due for the current term.

2.6 Chargebacks Are Breach. Initiating a card chargeback or dispute without first emailing [email protected] with a good-faith explanation and allowing a 10-day cure period is a material breach. If you nevertheless initiate a chargeback, you agree to pay our reasonable investigation, processing, collection and legal fees to the fullest extent permitted by law.

2.7 Taxes. Prices exclude applicable VAT/GST/sales taxes unless stated; you are responsible for any required taxes.

3) Health, Medical & Allergy Responsibility (Not Medical Advice)

3.1 Informational Only. The Program provides general educational information on nutrition and lifestyle. We do not provide medical, dietetic, psychological, or professional advice and do not diagnose, treat, or cure any condition. Always consult a qualified clinician regarding your personal health.

3.2 Medical Clearance & Assumption of Risk. You represent you will obtain (or have obtained) medical clearance before implementing any diet, supplementation or lifestyle changes. If you choose not to obtain clearance, you assume all risks of injury, illness, or other consequences arising from participation.

3.3 Allergies & Intolerances. The Program does not customise for allergies, intolerances, medical conditions, pregnancy, medications, or special diets. You are solely responsible for reviewing ingredients and identifying allergens/contraindications. We are not liable for any allergy or adverse reaction, including supplier or cross-contamination changes outside our control.

3.4 No Results or Safety Guarantees. Results vary. We make no guarantees regarding fat loss, energy improvements, symptom changes, or any specific outcomes.

4) No Refunds; Digital-Content Waiver (UK/EU)

4.1 All Sales Final. ALL SALES ARE FINAL AND NON-REFUNDABLE, including for dissatisfaction, change of mind, scheduling conflicts, or non-participation. No price-adjustments or credits on promotions.

4.2 UK/EU Digital-Content Waiver. If you are a UK or EU consumer, you expressly request immediate access to digital content and acknowledge you lose any statutory right to cancel once delivery begins, consistent with the UK Consumer Contracts Regulations 2013 and equivalent EU law.

5) Conduct; Community; Removal

5.1 Respectful Participation. You must comply with community rules and avoid harassment, abuse, infringement, unlawful conduct, spam, or platform misuse.

5.2 Removal for Cause. We may suspend or terminate access without refund for cause (e.g., non-payment, harassment, IP infringement, illegal acts, security risk, or material breach).

6) Intellectual Property; Licence; Restrictions

6.1 Ownership. All Program content and materials—including recipes, meal plans, guides, videos, audio, PDFs, checklists, call recordings, frameworks, templates, community content, trademarks, logos, and trade dress—are owned by us or our licensors and protected by IP laws.

6.2 Limited Licence. We grant you a limited, non-exclusive, non-transferable, revocable licence to access materials for your personal, non-commercial use while your subscription is active.

6.3 Prohibited Uses. You must not reproduce, share, sell, licence, publicly display, post, teach from, or create derivative works from the materials; scrape; mine; or use the materials to train AI models or for any competitive/commercial purpose, without our prior written consent.

6.4 Enforcement. We may suspend or terminate access for suspected infringement and pursue legal remedies.

7) Privacy; Testimonials; Recordings

7.1 Privacy. Your information is handled per our Privacy Policy (incorporated by reference). Third-party platforms you use (e.g., Kajabi, Zoom, Circle, Facebook groups) have their own terms and privacy practices.

7.2 Peer Confidentiality. Do not disclose personal information shared by other clients in calls, chats, or community spaces.

7.3 Testimonials & Submissions. If you submit a testimonial, progress note, photo, recipe review, or comment, you grant us a worldwide, royalty-free licence to use, reproduce, edit and display it for Program delivery/marketing, using first name and/or initials unless you request otherwise in writing.

8) Disclaimers; Limitation of Liability; Indemnity

8.1 AS-IS / AS-AVAILABLE. The Program is provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted availability.

8.2 Limitation of Liability. To the fullest extent permitted by law, we (and our officers, employees, contractors and affiliates) are not liable for indirect, consequential, incidental, special or punitive damages; lost profits; lost data; business interruption; reputational harm; or personal injury/health claims arising from or related to the Program or your reliance on it.

8.3 Cap on Damages. Where liability cannot be excluded, our aggregate liability is limited to the amount you paid for the Program in the 12 months preceding the event giving rise to the claim.

8.4 Indemnity. You agree to indemnify, defend and hold us harmless from claims, losses, liabilities, costs and expenses (including reasonable legal fees) arising from (a) your use or misuse of the Program; (b) your breach of this Agreement; (c) your infringement or misappropriation of IP; or (d) third-party claims resulting from your conduct.

8.5 Mandatory Rights Preserved. Nothing in this Agreement excludes or limits liability to the extent it cannot lawfully be excluded (e.g., certain consumer protections; in England & Wales, liability for death or personal injury caused by negligence).

9) Suspension; Termination; Changes; Force Majeure

9.1 Suspension/Termination. We may suspend or terminate access as described above. Termination for your breach does not relieve you of amounts due.

9.2 Program Changes. We may refine, modify, discontinue, or migrate the Program (including platforms or features) and will make reasonable efforts to honour existing paid access for the current billing period.

9.3 Force Majeure. We are not liable for delays or failures due to events beyond our reasonable control (e.g., platform outages, provider failures, epidemics, strikes, acts of God, governmental actions).

10) No Professional Relationship

Enrollment does not create a physician-patient, dietitian-client, or other professional relationship. We do not provide individualized medical or dietetic services within the Program.

11) Assignment; Severability; Waiver; Entire Agreement; Updates

11.1 Assignment. You may not assign or transfer your rights without our prior written consent. We may assign to a successor or affiliate.

11.2 Severability. If any provision is unlawful or unenforceable, it will be severed and the remainder enforced.

11.3 No Waiver. Failure to enforce any provision is not a waiver.

11.4 Entire Agreement. This Agreement (including referenced policies and the sales page at purchase) is the entire agreement and supersedes prior discussions or communications.

11.5 Updates. We may update these Terms from time to time; the latest version governs. Material changes for active subscribers will be notified by reasonable means (e.g., email or in-app notice) and will apply from your next renewal unless stated otherwise.

12) Dispute Resolution; Governing Law; Venue

Mandatory consumer protections of your home jurisdiction that cannot lawfully be waived remain in force. Otherwise, disputes follow the framework below.

12.1 UK/EEA Consumers. Governing law: England & Wales. Exclusive jurisdiction: the courts of England & Wales, subject to any mandatory protections of your home country. As an alternative, either party may elect CEDR arbitration in London, single arbitrator, English language. The award is final and may be entered in any court of competent jurisdiction.

12.2 US Consumers. Governing law: Delaware, without regard to conflict-of-laws rules. Binding arbitration administered by the AAA under its Consumer Arbitration Rules, seat Wilmington, Delaware, English, single arbitrator. CLASS-ACTION, CONSOLIDATED, REPRESENTATIVE AND JURY PROCEEDINGS ARE WAIVED. Judgment may be entered in any court of competent jurisdiction.
Optional opt-out (recommended): You may opt out of arbitration within 30 days of purchase by emailing [email protected] with subject “Arbitration Opt-Out,” your full name, billing address, and order number. If you opt out, exclusive jurisdiction/venue will be the state or federal courts in Delaware.

12.3 Canada Consumers. Governing law: Ontario and applicable federal law. Binding arbitration administered by ADRIC, seat Toronto, English, single arbitrator. Class actions waived to the extent permitted by law. Mandatory provincial consumer protections (including Quebec where applicable) remain.

12.4 Australia & New Zealand Consumers. Governing law: New South Wales (Australia) or New Zealand (for NZ residents). Binding arbitration administered by ACICA (seat Sydney) or AMINZ (seat Auckland), English, single arbitrator. Non-excludable rights under the Australian Consumer Law and Consumer Guarantees Act 1993 (NZ) are not excluded.

12.5 Rest of World (ROW). Governing law: England & Wales. Binding arbitration administered by the LCIA under the LCIA Rules, seat London, English, single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction. Your non-waivable local consumer protections (if any) remain.

12.6 Injunctive Relief. Either party may seek interim/injunctive relief in any court to protect intellectual property, confidentiality, platform integrity, or community safety.

13) Click-Wrap Acknowledgements (Conspicuous)

By subscribing, you acknowledge and agree that:

  • This is a monthly auto-renewing subscription charged in advance until you cancel.

  • ALL SALES ARE FINAL AND NON-REFUNDABLE, including partial-month periods.

  • You can cancel in your account portal any time before your next billing time; if cancelling by email, your request must be received at least 2 business days before your next billing time (England business days, by 17:00 UK time).

  • If you are in the UK/EU, you request immediate access to digital content and waive any statutory cooling-off right once delivery begins, where permitted by law.

  • The Program is NOT MEDICAL ADVICE; you are responsible for obtaining medical clearance and you assume all risks, including allergies and intolerances.

  • RESULTS ARE NOT GUARANTEED.

  • You will not initiate a chargeback without first providing written notice and a 10-day cure period.

  • US clients agree to individual AAA arbitration and class/jury waivers (with a 30-day opt-out, if exercised).

14) Contact

Questions, cancellations, or support: [email protected]