Terms of Use - 1-to-1

POWERFUL: PERI TO POST™ One-to-One Coaching Programme Client Agreement and Terms of Use WTM Wellness Ltd  ·  Registered in England and Wales

 

a note before you begin   This Agreement sets out the terms on which WTM Wellness Ltd provides the One-to-One Coaching Programme. It is written in plain English so you know exactly what you are agreeing to. Please read it carefully before purchasing. If anything is unclear, please reach out at [email protected] before you proceed.   By checking the confirmation box and completing your purchase, you confirm you have read, understood, and agreed to everything in this document.

 

Key Terms at a Glance

A plain-English summary of the most important commercial terms. Full detail is in each section below.

 

What You Are Buying	Details
Programme	Six-month one-to-one coaching with Jessica Barac
Investment (Pay in Full)	$10,000 USD (one payment at purchase)
Investment (Monthly Plan)	$2,000 USD per month for six months (full commitment required)
Format	Fully virtual: video calls, written support, digital resources
Refunds	Non-refundable once the Programme commences (see Section 5)
14-Day Cancellation Right	Waived upon Programme commencement (see Section 5.3)
Results Guarantee	Not provided. Individual outcomes vary (see Section 6)
Medical Advice	Not included. Please consult your doctor before starting
Governing Law	England and Wales (your local consumer rights are preserved)
Contact	[email protected]

 

1. The Parties

This Agreement is between:

 

WTM Wellness Ltd, a company registered in England and Wales, with registered address at 20 Wenlock Road, London, N1 7GU, UK. Referred to in this Agreement as "WTM" or "Coach".

 

You, the individual purchasing the Programme. Referred to as "Client" or "You".

 

By purchasing, you confirm you are an individual consumer aged 18 or over. This Agreement is personal to you and cannot be transferred to anyone else.

 

2. What You Are Purchasing

2.1  The Programme

You are purchasing a six-month, one-to-one coaching programme delivered by Jessica Barac, Registered Nutritionist (ANutr), Certified Personal Trainer, and Menopause Health Specialist, operating through WTM Wellness Ltd. The Programme provides personalised coaching on nutrition, exercise, sleep, stress management, and lifestyle, specifically in the context of perimenopause, menopause, and post-menopause.

2.2  What Is Included

The Programme is tailored to your individual needs and includes the following core elements:

• An in-depth initial consultation to assess your health, goals, lifestyle, and circumstances
• A personalised nutrition framework designed around your specific situation and preferences
• A personalised exercise programme appropriate to your current fitness level and goals
• Regular one-to-one coaching sessions via video call (frequency confirmed in writing at the start of the Programme)
• Ongoing support via an agreed written communication channel between sessions
• Personalised guidance on sleep, stress management, and relevant lifestyle factors
• Regular review and adjustment of your programme throughout the six months
• Access to supplementary resources, guides, and materials shared by the Coach during the Programme

 

The structure, session frequency, and delivery format will be confirmed in writing at the start of the Programme. The Coach may adjust the format and structure as needed to best serve your individual needs, provided the overall value and substance of the Programme remains consistent.

2.3  What Is Not Included

The following are expressly outside the scope of this Programme:

• Medical diagnosis, clinical assessment, or medical treatment of any kind
• Recommendations to start, stop, or change any medication
• Mental health therapy, counselling, or psychological treatment
• Emergency or crisis support (in a medical emergency, contact your local emergency services immediately)
• Any service not described in Section 2.2 above

2.4  Technology

The Programme is delivered entirely virtually. You are responsible for ensuring you have a reliable internet connection and suitable device to participate in video calls and access digital materials. WTM Wellness Ltd is not responsible for technical difficulties on your side.

 

3. This Is Not Medical Advice

 

Important This Programme is an educational and coaching service. Nothing in it, whether shared in a session, a written message, a meal plan, an exercise plan, a supplements guide, or any other material, constitutes medical advice, medical diagnosis, or clinical treatment. By purchasing, you confirm you understand and accept this.

 

3.1  The Coach's Role

Jessica Barac is a Registered Nutritionist (ANutr) and Certified Personal Trainer. She is not a medical doctor, nurse, pharmacist, psychologist, or licensed therapist. The guidance provided in this Programme reflects her professional expertise and personal experience. It does not constitute the practice of medicine and should not be treated as such.

3.2  Your Responsibility to Seek Medical Advice

Before beginning any element of this Programme, particularly the nutrition, exercise, and supplementation components, you are strongly encouraged to consult your GP, physician, or relevant specialist. This is especially important if any of the following apply to you:

• You have a current or prior diagnosis of any medical condition
• You are taking prescription medication, including hormone replacement therapy (HRT)
• You have a history of an eating disorder, disordered eating, or any mental health condition
• You have a cardiovascular, musculoskeletal, or other condition that may be affected by dietary or exercise changes
• You are pregnant, breastfeeding, or have been pregnant in the last twelve months
• You are under active medical supervision or awaiting investigation for any condition

 

If at any point during the Programme you experience adverse symptoms, pain, or any reaction that concerns you, please seek medical attention promptly and inform the Coach. Do not delay seeking medical help in reliance on any guidance provided within this Programme.

3.3  Supplements

Any guidance on supplements within this Programme is general and educational only. It is not a clinical recommendation. Supplements can interact with prescription medications, including HRT. Before taking any supplement referenced in this Programme, please consult your GP, physician, pharmacist, or a registered dietician who knows your full medical history. WTM Wellness Ltd accepts no responsibility for any adverse reaction arising from your decision to take or not take any supplement.

3.4  Exercise

The exercise elements of this Programme are designed for generally healthy adults. By participating, you confirm you are physically capable of doing so and that you have either obtained appropriate medical clearance or that you accept full personal responsibility for proceeding without it. If you experience pain, dizziness, shortness of breath, or any concerning symptom during exercise, stop immediately and seek medical advice.

3.5  No Clinical Responsibility

WTM Wellness Ltd does not assume clinical responsibility for your health outcomes. The Coach cannot monitor your physical response to changes in real time, cannot clinically assess you, and cannot diagnose medical conditions. Any health concern you raise during the Programme will be directed back to an appropriate medical professional. This is the appropriate and necessary boundary of a coaching relationship, not a limitation of it.

 

4. Payment

4.1  Programme Investment

The total investment for the six-month Programme is ten thousand US dollars ($10,000 USD). This may be paid in one of two ways:

 

Option	Amount	When
Pay in Full	$10,000 (one payment)	At the time of purchase
Monthly Plan	$2,000 x 6 months	First payment at purchase; then the same date each month for five further months

 

Please note: The monthly plan is not a rolling subscription you can cancel at any time. By selecting it, you are committing to all six payments. It is a payment plan for a fixed six-month engagement.

4.2  Monthly Payment Plan

If you choose the monthly payment option, the following applies:

• Your payment method will be charged automatically on the same date each month for six consecutive months
• By selecting this option, you authorise WTM Wellness Ltd to collect each payment as it falls due
• If a payment cannot be processed, you will be notified and given five (5) calendar days to resolve it
• If payment is not resolved within five days, WTM Wellness Ltd may suspend your access to the Programme until the outstanding payment is received
• If payment remains outstanding for more than fourteen (14) calendar days, WTM Wellness Ltd may terminate the Programme. No refund will be issued for amounts already paid, and the full outstanding balance remains contractually due
• A late payment fee of 10% of the overdue amount may be applied after the five-day grace period. This fee reflects a genuine pre-estimate of administrative costs arising from late payment

4.3  Currency and Taxes

All fees are quoted and charged in US dollars (USD). If your card is issued in a different currency, your bank or card provider will apply its prevailing exchange rate and may charge a foreign transaction fee. This is outside WTM's control. You are solely responsible for any taxes, duties, or levies applicable in your jurisdiction arising from your purchase of the Programme.

 

5. Refunds and Cancellation

 

Why This Programme Is Non-Refundable One-to-one coaching is fundamentally different from a physical or digital product. From the moment your Programme begins, the Coach commits her time, expertise, and focused professional attention exclusively to you. She prepares materials, reviews your personal information, structures your individual plan, and dedicates session time to your specific circumstances. That investment of time and expertise cannot be recovered once given.   This is comparable to retaining a specialist for a fixed engagement: the service, once rendered, cannot be returned. For this reason, all fees paid for this Programme are non-refundable once the Programme has commenced.

 

5.1  Your Commitment on Purchase

By purchasing this Programme, you confirm that you have:

• Read the full programme description and are satisfied you understand what is included
• Determined that this Programme is appropriate for your personal circumstances
• Had the opportunity to ask any questions and received satisfactory answers before purchasing
• Understood and accepted that fees are non-refundable once the Programme commences

5.2  No Refunds in the Following Circumstances

Fees will not be refunded in any of the following circumstances:

• Change of mind or change in personal circumstances after the Programme has commenced
• Failure to attend or engage with scheduled sessions
• Dissatisfaction with results or outcomes (see Section 6)
• Decision to pursue an alternative programme, coach, or treatment provider
• Failure to implement the guidance provided
• Any personal or medical situation arising after the Start Date, unless WTM Wellness Ltd has been unable to deliver the Programme as described (see Section 5.4)

5.3  Your Statutory Cancellation Rights

Nothing in this Agreement removes or limits statutory rights that cannot lawfully be excluded. The following applies depending on where you are based:

 

United Kingdom

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day right to cancel from the date of contract. However, where you have requested that a service commences within this 14-day period and the service has begun, you acknowledge that your right to cancel is lost from the point at which performance commences. By checking the confirmation box at purchase, you expressly request that the Programme begins immediately and confirm you understand your cancellation right will be lost at that point. Your rights under the Consumer Rights Act 2015, including the right to services performed with reasonable care and skill, are not affected by this Agreement.

 

European Union

Consumers resident in EU member states retain the benefit of their applicable national consumer protection laws to the extent these provide rights greater than those set out in this Agreement. The 14-day right to cancel under Directive 2011/83/EU applies on the same basis as described for UK clients above. You may also access the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

 

United States

Consumers resident in the United States retain all rights available to them under applicable federal and state consumer protection laws, including rights arising under the Federal Trade Commission Act and applicable state statutes. If you are a California resident, your rights under the California Consumer Legal Remedies Act (Civil Code Section 1750 et seq.) and the California Unfair Competition Law (Business and Professions Code Section 17200 et seq.) are not excluded by this Agreement. Nothing in this Agreement is intended to waive any right that cannot be waived as a matter of applicable law.

 

Canada

Consumers resident in Canada retain all rights available to them under applicable federal and provincial consumer protection legislation, including (without limitation) the Ontario Consumer Protection Act 2002, the British Columbia Business Practices and Consumer Protection Act, and equivalent legislation in other provinces. Where applicable law requires a cooling-off period or right of cancellation that cannot be excluded by contract, that right is preserved. Quebec residents: to the extent required by applicable Quebec law, including the Consumer Protection Act (CQLR c P-40.1), your rights under that legislation are not affected by this Agreement.

 

Australia

Consumers resident in Australia have rights under the Australian Consumer Law (ACL), which forms Schedule 2 of the Competition and Consumer Act 2010 (Cth). Under the ACL, consumer guarantees apply to services supplied to consumers and cannot be excluded, restricted, or modified. WTM Wellness Ltd's liability for a failure to comply with a consumer guarantee is limited, to the extent permitted by section 64A of the ACL, to supplying the services again or paying the cost of having the services supplied again. This limitation applies only to failures that do not constitute a major failure. Nothing in this Agreement excludes any guarantee, right, or remedy that cannot lawfully be excluded under the ACL. If you have a concern, you may also contact the Australian Competition and Consumer Commission (ACCC) or your relevant state or territory fair trading office.

5.4  If WTM Is Unable to Deliver

If WTM Wellness Ltd is wholly unable to deliver the Programme as described due to circumstances within its control, such as a serious long-term illness preventing delivery, WTM will work with you in good faith to find an appropriate resolution. This may include a partial credit, an extension, or a partial refund at WTM's reasonable discretion. This does not apply to short-term absences, rescheduling of individual sessions, or anything within the Client's control.

5.5  Pausing the Programme

If you need a temporary pause due to medical or personal circumstances, please contact us as early as possible. Pause requests are considered on a case-by-case basis and cannot be guaranteed. Where a pause is agreed, the Programme end date extends by the equivalent period. Pausing does not entitle you to a refund of fees already paid.

 

6. Results and No Guarantees

6.1  Individual Outcomes Vary

Health and wellness outcomes are deeply individual. They depend on a wide range of factors including genetics, age, hormonal profile, existing health conditions, medication, adherence to the programme, stress, sleep quality, and many other variables outside the Coach's control. WTM Wellness Ltd makes no guarantee, representation, or warranty that you will achieve any particular result from this Programme.

 

Testimonials and case studies shared on our website or social media reflect the individual experiences of specific clients and are not representative of typical results. Your experience may differ materially from those described.

6.2  Your Role in Your Outcome

The results you achieve are directly linked to your engagement, consistency, and willingness to implement the guidance provided. The Coach will bring her best professional expertise and personal attention to your Programme. The implementation is yours. A failure to achieve a desired result is not a failure of the Programme and does not give rise to any claim for a refund or compensation.

6.3  No Claims Based on Results

By entering into this Agreement, you confirm you are not purchasing this Programme in reliance on any specific outcome, result, or timeline. You agree not to bring any claim against WTM Wellness Ltd, its directors, employees, or contractors based solely on a failure to achieve any particular health, weight, fitness, or wellness result, provided the Programme has been delivered as described.

 

7. Limitation of Liability

7.1  Our Maximum Liability to You

To the fullest extent permitted by applicable law, the total liability of WTM Wellness Ltd to you under or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees actually paid by you for the Programme.

7.2  Types of Loss We Are Not Liable For

To the fullest extent permitted by applicable law, WTM Wellness Ltd is not liable for:

• Any indirect or consequential loss
• Any loss of opportunity, profit, revenue, or anticipated savings
• Any loss arising from your decision to follow, partially follow, or not follow the guidance provided
• Any adverse reaction to a supplement, food, or exercise approach you have chosen to adopt in connection with the Programme
• Any loss arising from a third-party product or service used in connection with the Programme

7.3  What We Do Not Exclude

Nothing in this Agreement excludes or limits WTM Wellness Ltd's liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot lawfully be excluded or limited under applicable law, including (without limitation) liability under the Australian Consumer Law, applicable Canadian provincial legislation, or applicable US federal and state consumer protection statutes.

7.4  Voluntary Participation

You confirm you are entering this Programme voluntarily and with full awareness that nutrition, exercise, and lifestyle changes carry inherent personal risks that vary from individual to individual. You accept those risks as part of your informed decision to participate.

 

8. Intellectual Property

8.1  Ownership

All materials, frameworks, plans, guides, templates, and resources created or shared within this Programme are the intellectual property of WTM Wellness Ltd or its licensors. No ownership of any intellectual property is transferred to you by purchasing this Programme.

8.2  Your Licence to Use Materials

You are granted a limited, personal, non-transferable, non-sublicensable licence to use the materials provided for your own personal health and wellness purposes only. This licence does not permit you to:

• Share, distribute, or pass materials to any third party
• Use any materials as the basis for your own coaching, consulting, or educational services
• Reproduce or publish any materials on social media, websites, or any public platform
• Use any materials for any commercial purpose whatsoever

8.3  Consequences of Breach

If you breach this Section, WTM Wellness Ltd reserves the right to immediately terminate your Programme access without refund and to pursue all available legal remedies, including claims for copyright infringement and damages.

 

9. Confidentiality and Privacy

9.1  Your Personal Information

WTM Wellness Ltd handles your personal data in accordance with its Privacy Policy, available at www.whatthemenopause.com/pages/privacy. In the course of this Programme, you may share sensitive personal and health information. This is kept strictly confidential and used solely to deliver your coaching. It will not be shared with third parties without your consent, except as required by law.

 

WTM Wellness Ltd complies with its obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Clients based in the EU have rights under the EU GDPR. Clients based in Canada have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. Clients based in Australia have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Clients based in the United States have rights under applicable federal and state privacy laws, including (for California residents) the California Consumer Privacy Act (CCPA).

9.2  Programme Methodologies

The frameworks, approaches, and proprietary methods shared with you during this Programme are confidential business information belonging to WTM Wellness Ltd. You agree to keep them confidential and not to disclose or commercialise them.

9.3  Testimonials

If you choose to share feedback or a testimonial, you grant WTM Wellness Ltd a non-exclusive, royalty-free licence to use it for marketing and promotional purposes. You will not be identified by name without your prior written consent.

 

10. Your Responsibilities

To get the most from this coaching relationship, and to keep it safe and effective, you agree to:

• Attend sessions on time. If you need to reschedule, please give at least 24 hours' notice. Sessions cancelled with less than 24 hours' notice, or not attended without notice, may be forfeited at the Coach's discretion
• Be honest with the Coach about your health status, symptoms, and any changes to your medical situation or medication during the Programme
• Inform the Coach immediately if a medical professional advises you to stop or modify any element of the Programme
• Engage in good faith and implement the guidance provided to the best of your ability
• Treat the Coach and any WTM team members with respect. WTM Wellness Ltd reserves the right to terminate this Agreement immediately, without refund, where a Client engages in abusive, threatening, or otherwise inappropriate conduct

 

11. Termination

11.1  Termination by WTM Wellness Ltd

WTM Wellness Ltd may terminate this Agreement immediately, without refund, if:

• You breach a material term of this Agreement and fail to remedy it within seven (7) calendar days of written notice
• You engage in abusive or threatening conduct toward the Coach or any WTM team member
• You breach the intellectual property provisions of Section 8
• You fail to make a scheduled payment and the issue is not resolved within the grace period described in Section 4.2

11.2  Termination by You

You may terminate this Agreement at any time by providing written notice to WTM Wellness Ltd. Because this Programme is non-refundable and you have committed to the full investment, termination by you does not extinguish your obligation to pay any outstanding fees. If you are on the monthly plan, all remaining monthly payments continue to be contractually due upon termination.

11.3  Survival of Terms

The following sections survive termination of this Agreement for any reason: Section 3 (Medical Disclaimer), Section 6 (Results), Section 7 (Limitation of Liability), Section 8 (Intellectual Property), Section 9 (Confidentiality), Section 12 (Dispute Resolution), and Section 13 (Governing Law and Jurisdiction).

 

12. If Something Goes Wrong

12.1  Talk to Us First

If you have a concern about the Programme or the service you have received, please contact us in the first instance at [email protected]. We take all concerns seriously and will aim to respond within five (5) business days. The vast majority of issues can be resolved by direct communication, and we would always rather hear from you directly than have you feel unheard.

12.2  Mediation

If a matter cannot be resolved informally, either party may request that it be referred to mediation through the Centre for Effective Dispute Resolution (CEDR) in London. Both parties agree to engage in the mediation process in good faith before commencing any formal legal proceedings, where practicable.

12.3  Your Right to Use the Courts and Regulatory Bodies

Nothing in this Agreement prevents you from exercising your legal rights through the courts or regulatory bodies applicable in your jurisdiction. The following applies by region:

 

United Kingdom

You retain the right to bring a claim in the courts of England and Wales and to use the small claims track for disputes within the applicable financial threshold. You may also contact Citizens Advice or Trading Standards.

 

European Union

You retain the right to bring a claim in the courts of your EU member state of residence and to use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

 

United States

You retain the right to bring a claim in the courts of your state of residence. You may also file a complaint with the Federal Trade Commission at ftc.gov/complaint or with your applicable state attorney general's consumer protection office. Nothing in this Agreement constitutes a mandatory pre-dispute arbitration clause enforceable against you where applicable state law renders such clauses unenforceable in consumer contracts.

 

Canada

You retain the right to bring a claim in the courts of your province or territory and to contact your applicable provincial consumer protection authority. In Ontario, this includes the Ministry of Public and Business Service Delivery. In British Columbia, this includes Consumer Protection BC. In Quebec, this includes the Office de la protection du consommateur.

 

Australia

You retain the right to bring a claim in the courts of your state or territory and to contact the Australian Competition and Consumer Commission (ACCC) at accc.gov.au, or your relevant state or territory fair trading or consumer affairs office. These rights are in addition to any rights you have under this Agreement and cannot be excluded.

 

13. Governing Law and Jurisdiction

This Agreement is governed by and construed in accordance with the laws of England and Wales. Subject to Section 12 above, the courts of England and Wales have jurisdiction over disputes arising from this Agreement.

 

Where you are a consumer resident in a jurisdiction whose mandatory consumer protection laws provide rights greater than those set out in this Agreement, those rights apply in addition to, and not instead of, the terms set out here. This Agreement is not intended to, and does not, exclude or limit any right you have under the laws of your country of residence that cannot lawfully be excluded or limited.

 

14. General Provisions

14.1  Entire Agreement

This document constitutes the entire agreement between you and WTM Wellness Ltd in relation to the Programme and supersedes all prior discussions, representations, or agreements. If you have received any communication that appears to contradict this Agreement, please contact us before purchasing.

14.2  Amendments

WTM Wellness Ltd may update these Terms from time to time. The version in force at the time of your purchase governs your Agreement. Any material changes affecting your rights during an active Programme will be communicated to you in writing and will require your express agreement before taking effect.

14.3  Severability

If any provision of this Agreement is found to be unenforceable by a court or tribunal of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable. The remaining provisions will continue in full force and effect.

14.4  No Transfer

You may not transfer or assign your rights under this Agreement to any other person. WTM Wellness Ltd may transfer its rights and obligations to a successor entity in the event of a business sale or restructure, provided your rights under this Agreement are not materially affected.

14.5  Waiver

A failure by either party to enforce any provision of this Agreement on any occasion does not constitute a waiver of that party's right to enforce it on any subsequent occasion.

14.6  Language

This Agreement is written in English. Where it is required to be made available in another language pursuant to applicable law (for example, for Quebec residents under applicable Quebec legislation), the English version governs in the event of any inconsistency.

14.7  Contact Details

 

WTM Wellness Ltd   20 Wenlock Road, London, N1 7GU, United Kingdom Email: [email protected] Website: www.whatthemenopause.com Privacy Policy: www.whatthemenopause.com/pages/privacy

 

Your Confirmation By checking the box at checkout and completing your purchase, you confirm all of the following: •     You are aged 18 or over •     You have read and understood these Terms in full •     You agree to be legally bound by this Agreement •     You understand the Programme is non-refundable once it commences •     You understand the monthly payment plan commits you to all six payments •     You understand this is a coaching programme, not a medical service, and you will consult your GP or physician before starting if you have any health concerns •     You are requesting that the Programme commences immediately upon purchase, and you acknowledge that your statutory cancellation right will be lost from that point where applicable law permits •     You have had the opportunity to ask questions before purchasing and are satisfied this Programme is right for you •     You understand that individual results are not guaranteed and that you are not purchasing this Programme in reliance on any specific health, weight, or wellness outcome   Questions before purchasing? We would love to hear from you. [email protected]

 

Last Updated: April 2026  ·  WTM Wellness Ltd  ·  Registered in England and Wales  ·  Powerful: Peri to Post™